Resume

Contact Information

Email: mglass2 [at] gmail.com
Primary Phone: (973) 570-3789
Instant Messenger: MikeGlassSays

Home Address
461A River Styx Road
Hopatcong, NJ 07843

Skills

• Prompt and responsible support experience
• Client focused web design and development
• Detail oriented project implementation

Education

The Pennsylvania State University - University Park, PA
B.S., Information Sciences and Technology: Integration and Application Option
Graduation: May 17, 2008
Major GPA: 4.00 of 4.00 (3.63 of 4.00 cumulative)

The Hill School - Pottstown, PA
Class of 2004
GPA: 3.511

Experience

• Application Support Analyst: RADAR – Mars Information Services – July 2008 to Present
• Communicate with a global team to provide technical support for the RADAR recipe management application.
• Perform daily troubleshooting and support duties for application functional experts.
• Translate user-reported application problems into actionable support plans.
• Manage the work of a development team to ensure timely technical solutions.
• Website Development & Course Planning – Penn State University – May 2007 to June 2008
• Designed and created EI² Research Center Website. http://eii.ist.psu.edu
• Implemented reusable templates for faculty and graduate student personal web sites. http://eii.ist.psu.edu/petrick
• Interviewed corporate leaders to develop course materials and case studies for IST courses. http://eii.ist.psu.edu/blog
• Created a website to aid in scheduling conference rooms. http://eii.ist.psu.edu/roomrequest
• Led the efforts of three other interns to successfully accomplish group goals.
• Website & Database Design - Jump City Music, Inc. - Summer 2006
• Performed layout design for internal and external company websites.
• Interviewed subject matter experts to gather design needs.
• Created web page mock-ups and working models through HTML, CSS, and PHP.
• Designed database models using MySQL modeling tools.
• Website Integration - Ever Scientific - Summer 2006
• Implemented a searchable product database on the company website.
• Enhanced the visibility and availability of up-to-date product offerings to the customer.
• Automated the process of updating the product catalogue from an Excel Spreadsheet to a MySQL Database.
• Maintained site branding for all new features.
• Data Manager - Jump City Music, Inc. - Summer 2005
• Archived printed sheet music into electronic .PDF format.
• Created a contact list of potential customers.
• IT Intern - The Hill School - Summers of 2003 and 2004
• Installed hardware and software on school and privately owned PCs.
• Provided on-site and telephone technical support to network users.
• Varsity Hockey Manager – The Hill School – Nov. 2003 to April 2004
• Involved in the daily operations of a high profile hockey program.
• Assisted coaches and referees in statistics compilation, score keeping, and equipment management.
• Performed basic hockey rink operation duties during practices and games.
• Prefect (Residence Assistant) - The Hill School - September 2003 to May 2004
• Mentored younger students.
• Enforced nightly study hall, dormitory check-in, and school rules.
• Organized group activities and conducted dormitory meetings.
• Collaborated with dorm parents, faculty, and administration to encourage school ideals.

Tools

• Operating Systems
• Linux
• Windows 98/2000/XP/Vista/Server
• Applications
• Microsoft Office XP/2003/2007
• Open Office
• The GIMP
• Adobe Photoshop
• Adobe Illustrator
• Adobe Dreamweaver
• Audacity Audio Editor
• MySQL & Microsoft SQL Administation Tools
• Apache Web Server
• Hardware Skills
• PC Construction & Repair
• LAN Implementation: Wireless & Wired
• Programming & Code
• PHP
• ASP
• HTML
• CSS
• SQL